Hardware Warranty & RMA Policy
Hardware Warranty & RMA Policy
This Limited Hardware Warranty Policy applies to all hardware products supplied by FORLINX, including but not limited to System-on-Modules (SoMs), Single Board Computers (SBCs), and related accessories.
1. Warranty Period & Extended Warranty
Standard Warranty: FORLINX provides a standard one-year (12 months) limited hardware warranty starting from the date of shipment. A valid Proof of Purchase (e.g., commercial invoice) must be provided for warranty requests.
Repaired Items: Any repaired or replaced hardware product shall be warranted for the remaining period of the original warranty term, or for ninety (90) days from the date of return shipment to the customer, whichever is longer.
2. RMA (Return Material Authorization) Procedure
No product may be returned to FORLINX without prior written authorization. Customers must contact FORLINX technical support to obtain a valid RMA Number before shipping any product. Packages arriving without a clearly marked RMA number may be rejected and returned at the customer's expense.
3. Shipping Costs and Risk of Loss
In-Warranty: The customer is responsible for shipping the defective product to FORLINX (including all export/import duties and taxes). FORLINX will bear the standard freight cost for returning the repaired or replacement product to the customer.
Out-of-Warranty: The customer is fully responsible for two-way shipping costs, customs clearance, and all associated handling and repair fees.
4. Warranty Exclusions (Non-Warranty Coverage)
This warranty does not cover defects or damage resulting from:
- • Electrical overstress, electrostatic discharge (ESD), reverse polarity, or incorrect power supply;
- • Physical damage, unauthorized modifications, reverse engineering, or removal of the factory serial number (SN) barcode;
- • Incompatibility or functional issues caused by customer-designed carrier boards, third-party software, firmware modifications, or custom bootloaders;
- • Force majeure events or other causes beyond FORLINX's reasonable control.
5. Service Turnaround Time & Disclaimers
Turnaround Time: FORLINX will make commercially reasonable efforts to repair or replace the authorized returns promptly, subject to component availability.
Data Backup: The customer is strictly responsible for backing up all software and data. FORLINX is not liable for any data loss during the diagnostic or repair process.
High-Risk Applications: FORLINX products are not designed or certified for use in mission-critical applications (e.g., medical life-support, nuclear facilities, aerospace). Use in such environments is entirely at the customer's own risk.
6. Return Address
Add.: NO. 2699 of Xiangyang North Street, Baoding City, Hebei Province, China.
Contact: RMA Department
Tel.: +86-312-3102650 ext 952
Postal code: 071000